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Shipping & Warranty

Shipping Information
Orders received before 3pm EST are processed and shipped out during the same day. All orders are processed within one business day. In the rare case that an item is special order or backordered, we will notify you immediately through email of this delay. Tracking number will be issued and sent to the buyer's email as soon as the shipment is initiated.
We partner with UPS, Fedex and USPS to offer shipping on all our products to the continental United States. Standard shipping are Fedex/UPS/USPS Ground (1-5 business days) from our warehouse in sunny southern California. We also offer expedited shipping options of 3rd day air delivery, 2nd day and overnight delivery.
All items are carefully packed to minimize any damage that can occur during shipment. Due to the fragile nature of our products, shipping damage can still occur. Please inspect the package upon arrival, and inform us immediately if any content is missing or damaged.

100% Mii Buy-Back Guarantee
Miibox guarantees 100% customer satisfaction. All goods purchased from us are brand new in box. Upon receiving an order, please contact us within 5 business days for shipping damage, defective or expired products, and mail the products back to us within 15 business days. We will replace your order promptly or provide you with full store credit. 100% Customer satisfaction is our goal. We will not be able to provide a replacement or refund after 5 business days; we apologize for the inconvenience. 
For returns, please submit a no-hassle refund request within 5 business days after you receive the product. The product must be returned in new condition, with its original packaging. We do not accept returns based on personal or medical reasons. Our website provides detailed and accurate product descriptions. If there are any questions regarding a particular product, please contact one of our friendly sales associates before purchase. We will gladly answer them.
Due to beauty products' sanitary reasons and commodity safety, Miibox does not accept returns on beauty products which have been opened or used. Please make sure that the items that require the refund are unopened, unused, and intact. Due to skin allergies and other personal factors, we do not accept returns for beauty products.